Playing Responsibly

We prioritize the safety and security of our users..

Our objective is to create an enjoyable and responsible experience for adults utilizing our services. We have implemented a protected environment to ensure this remains the case.

Maintaining Control: While most individuals play within their means, it is essential to recognize that gambling can become problematic for some.

To help you stay in control and prevent gambling from becoming an issue, please consider the following:

• View gambling as a form of entertainment or excitement, not as a means to make money
• Only gamble with what you can afford to lose. Set your limits before you start and adhere to them.
• If you wish to stop playing on our website (as well as other platforms offering similar services), you have the option to exclude yourself for periods ranging from 6 months to 10 years.

Identifying Gambling Problems: If you have concerns about your gambling habits, you can ask yourself the following questions, which have been developed by an organization called Gamcare. These questions are designed to help you assess if you may have a gambling problem:

• Have others criticized your gambling behavior?
• Have you ever lied to conceal the extent of your gambling or the time you spend doing it?
• Do arguments, frustrations, or disappointments lead you to gamble?
• Do you gamble alone for extended periods?
• Have you skipped work or education to gamble?
• Do you gamble to escape from a boring or unhappy life?
• Are you reluctant to spend money on anything else, prioritizing it for gambling?
• Have you lost interest in family, friends, or hobbies due to gambling?
• After losing, do you feel compelled to try and recoup your losses immediately?
• When you run out of money while gambling, do you feel lost, desperate, and the need to gamble again as soon as possible?
• Do you continue gambling until you have no money left?
• Have you lied, stolen, or borrowed money to gamble or pay off gambling debts?
• Do you feel depressed or even contemplate suicide because of your gambling?

These questions are provided to help individuals determine if they have a problem and need assistance.

Seeking Help and Self exclusion: Several non-gambling organizations offer free support and assistance to individuals struggling with gambling problems.

If you believe you may have a problem with gambling or if you would like advice and guidance, we recommend contacting one of these organizations.

Below are a few websites belonging to such organizations, but you can also search for "problem gambling and selfhelp" to find additional resources:

1. National Council on Problem Gambling: www.ncpgambling.org
2. GamCare (UK): www.gamcare.org.uk
3. Gamblers Anonymous (UK): www.gamblersanonymous.org.uk
4. Gamblers Anonymous International Service Office: www.gamblersanonymous.org

Self-Exclusion Process

Customers can initiate the self-exclusion process by contacting our customer support team or accessing the selfexclusion functionality on their account settings. The customer support team will guide customers through the selfexclusion process and provide them with the necessary information and support.

Protecting Minors: If you share your computer with individuals under the legal age (18 years old) for registering or playing, we suggest installing filtering software to restrict their access to gambling websites.

There are various third-party applications that parents or guardians can utilize to monitor or limit their computer's internet access. Some options include:

1. Net Nanny: www.netnanny.com
2. CYBERsitter: www.cybersitter.com
3. SaferInternet: www.saferinternet.org (provides information about internet filter software)
4. Gamblock: www.gamblock.com (prevents access to gambling websites)

Spending Limits: By setting spending limits, you can restrict the amount you can spend over a selected period. You have the option to set daily, weekly, and/or monthly spending limits.

Voided orders are not counted towards the wager limit if they are voided within the specific limit period.

Voided orders are not included in the wager limit if they are voided within the specified limit period.

Please note that bonus funds and free tickets are considered real money and count towards your wager limits.

For further assistance in setting limits, you can contact our customer support at [email protected]